Our People

Claims handlers

Available 24/7 in an emergency, our claims handlers work in teams that reflect our lines of business.

Our claims broking hours allow greater access by brokers requiring an immediate response, while our appointment systems allow us to handle a high volume of transactions.

Aircraft surveyors and engineers

Swift initial investigations are essential for efficient claims handling, minimising damage to our clients' reputations and interruption to their business. Our licensed aircraft engineers can survey damaged aircraft hulls anywhere in the world at short notice.

Our surveyors work mainly on smaller aircraft, recommending suitable repair plans or advising when they are beyond economical repair.

Legal resources

Our large team of attorneys and solicitors are an integral part of our business and are in constant touch with the market and service providers.

This enables us to obtain prompt, efficient and professional advice and get the best possible results in the claims we are handling.

Where they are needed, we will use our experience to select the most appropriate external service providers and manage them actively, asking the difficult questions and monitoring their performance. Our in-house expertise will get the best out of external advisers and we work closely with them to influence and direct tactical and strategic decisions that are important to our clients